The Cyber Consultant

About The Cyber Consultant

Tech Enthusiast, Compassionate Communicator, Innovative Creative

I like to address the elephant in the room early. Yes, I am a young millennial (some may even say Gen Z) woman. However, I’ve never let my age define my competency. I’m a 2x published author, public speaker, podcast host, and of course, a digital consultant. 

If you asked my 12-year old self what my ten year plan was, she probably would have told you she wanted to be an actress, or a fashion designer, or that she would be prepping for her presidential run. Clearly, God had other plans for my life.

During my freshman year of college, I wrote an essay about discovering my passion for technology. All I was aiming for was an A in the class, but I walked away with so much more. My professor selected my essay to be published in a textbook published by W.W. Norton & Co. and my alum, the University of Alabama. I then published my first book, Cyber Curiosity: A Beginner’s Guide to Cybersecurity at 22.

I have always loved technology. I have also always been fascinated with the human mind, psychology, and the way that we, as humans, interact with technology. Since my generation is the first to not remember a time without the Internet, I’ve seen the positive and negative effects of it firsthand. We’ve seen wonderful innovations birth such as smartphones, video calling, and social media. However, we’ve also suffered the consequences in the form data breaches, ransomware attacks, and identity theft.

My goal is to teach people how to navigate the Internet safely and effectively, so they can achieve their digital goals. Overall, I want to prevent a world where the bad of the Internet outweighs the good. 

Statement of Purpose

As a cybersecurity consultant and young professional, I see myself as a very passionate, innovative, forward-thinking, creative communicator seeking to raise awareness about the importance of personal cybersecurity so the bad of the Internet never outweighs the good.

Scope

These policies and procedures apply to The Cyber Consultant (“us”, “we”, or “our”), our clients, and prospective clients, vendors, partners, and contractors (“you” or “your”).

Hours of Operation

We are open Monday through Friday from 8 am to 5 pm CST. We do not respond to messages and phone calls outside of our hours of operation or on weekends. Feel free to send us a message outside of business hours, and you will receive a response on the following business day.

Confidentiality

Unless other arrangements are made by the client, we consider the consultant-client relationship to be confidential. We will not reveal or discuss any aspects of our conversations with anyone else.

Session Attendance

All sessions are conducted online (Zoom) unless other arrangements are made. I will connect with you at your scheduled session time. Outside of sessions, you may email/text at any time during normal business hours.

Here at The Cyber Consultant we value your time, so we expect you to value ours. As such, clients are expected to be on-time for any scheduled meetings and consultations.

If you are more than 15 minutes late for your scheduled appointment without prior communication, you will be charged a $30 late fee. If you are more than 25 minutes late, you will be considered a no-show and unable to reschedule your appointment.

Refunds/Returns

Consulting services, design services, website development and design, trainings, and other service offerings are non-refundable after initial payment/deposit has been received. Work will begin promptly after receipt of payment.

Custom or signed products are non-refundable after initial payment/deposit has been received. Production of the product will begin promptly after receipt of payment.

Non-custom, physical products are eligible for a refund for 30 days after the purchase date. To be eligible for full refund, the product must be in original condition and proof must be received.

Shipping

Products will be shipped within 2-3 business days of full payment. Shipping times typically range from 7-10 business days of shipment, however mail service can be delayed which is out of our control. You will be sent a tracking number when the product is shipped for your reference.

If you have any questions about the status of your order, please email order@lakeidrasmith.com.

Cancellations

Products

Once a non-custom product is shipped, the order cannot be cancelled. If the order has not been shipped, contact order@lakeirdrasmith to cancel the order.

Custom orders, design services, and website development cannot be cancelled after production has begun.

Consulting

24 hour notice is required to cancel a scheduled consulting session without penalty. If you cancel within 24 hours, you will receive a penalty. Three penalties will result in termination of the consultant/client relationship.

If you wish to cancel a scheduled meeting or service, please contact us at contact@lakeidrasmith.com. 

Schedule Changes

Consulting sessions will typically be scheduled at least 5-7 days in advance. If you must reschedule a session, please give at least 24 hours notice (refer to cancellation policy).

However, emergencies do happen. If an emergency occurs and you must reschedule – even if it is not 24-hours before your appointment – please inform us as soon as possible so we can make accommodations.

We will not reschedule no-shows.

Payment

Payment Plans

We offer a variety of payment plans for our clients. We understand that your budget may not allow you to complete the full payment at one time.

Payment plan options will be discussed at your initial consultation session, if needed. Payment plans are only available for services exceeding $350. Any services under $349 will need to be paid in advance of services being rendered. With the exception being retainer services which are paid at the end of each month in which services are rendered.

Payment plans and terms will be specified in the project proposal, contract, and/or client agreement.

Receipt of the first payment is required before production can begin or any sessions be scheduled beyond the initial consultation.

All deposits and subsequent payments are non-refundable.

Terms

Full payment for consulting sessions not eligible for payment plan must be received before the first consulting session commences. If full payment or payment plan deposit is not received within 24 hours of session time, your session will be canceled. Schedules may be adjusted as described above, but all fees are nonrefundable.

Full payment for services/products not eligible for payment plan must be received before production begins. We will not begin production until full payment or deposit is received.

For more information about payment arrangements and fees, please contact order@lakeidrasmith.com.

Referral Program

My firm is built primarily upon referrals. If you feel that our consultant/client relationship has added value to your life and might be equally beneficial to a family member, friend, or colleague, feel free to have that person contact me. For each person you recommend who spends over $597 with us, you will receive a $147 voucher (that’s a free 90-minute consulting session)!