The Cyber Consultant

  • What are your hours of operation?
    • Our hours of operation are from 8 am to 5 pm CST.
  • What types of services do you provide?
    • We provide cybersecurity consulting and training. We also offer cybersecurity maintenance packages for business.
  • What is your return policy?
    • Consulting services, design services, trainings, and other service offerings are non-refundable after payment or deposit has been received. Custom products are non-refundable after payment or deposit has been received and production of the product has begun. Non-custom, physical products are eligible for a refund for 30 days after the purchase date. 
  • What if I have a question that isn’t on this list?
    • Great question! We encourage curiosity and the only way to find answers is to ask questions. If you ever have any questions, feel free to contact us at help@lakeidrasmith.com or submit your question to our contact form here on our site. We will respond to your message within two business days.

Orders

  • How do I place an order?
    • Product orders can be placed directly on our website, lakeidrasmith.com.
  • How do I book a cybersecurity consulting or training session?
    • The Cyber Consultant is so glad you’re interested in working with us! Before we begin working with new clients, we like to get to know your unique needs. We know that your time is valuable, so we want to pinpoint how we can best serve you. Please book a free 30-minute consultation with us, so we chat and discuss which of our services will serve you best.
  • How much is shipping?
    • For orders over $100, shipping is free. For smaller orders, our shipping fee is $2.97 which will be added to your total at checkout.
  • What is the turnaround time for an order?
    • After you place your order, your order will ship within 2 business days. The average time for product arrival is 7-10 business days after shipment.
  • What types of payment do you take?
    • We accept all major credit cards. If you are booking a multi-part consulting session, you may be eligible for a payment plan.
  • Who pays for shipping?
    • For orders under $100, the customer will pay the shipping cost of $2.97 at checkout.

Consulting and Services

  • How do I get started with 1:1 consulting?
    • To get started with a private 1:1 consultation, you will need to book a free 30-minute consultation first. We offer custom cybersecurity consultation packages to suit the needs of all of our clientele from individuals looking to increase their cyberawareness to business owners looking to protect their company from the next cyberattack.
  • How long are consultations?
    • Our initial consultation is 30 minutes long. After our initial consultation, you can book one of our consulting packages which typically include 60 to 90-minute sessions that can be spread out over a matter of weeks.
  • What is your consulting process?
    • Our consulting process is designed to offer you the incredible value in a short amount of time.
      1. Assess.
      2. Train.
      3. Protect.
  • Can you provide cybersecurity awareness training for my employees?
    • Yes! The Cyber Consultant provides employee cybersecurity awareness training for employees, management, and businesses.
  • How is The Cyber Consultant’s employee cybersecurity awareness training different?
    • Our training is science and research-based, however it is also human-centered. This means the focus of our training programs are to train your organization with cutting-edge techniques and not rely on old standards that have been proven ineffective. We know that every learner and organization is unique. This is why we preform a “Company Culture Composition” before we begin any training to assess and identity your organization’s unique needs. This allows us to tailor our training to your organization’s culture, so you can be best protected.